A box - boxed CD/DVD version of our product available via our publishers, www or retail.

I've got a box, how can I check-in for support?

Unfortunately active Order Number is required for check-in. Everyone who have purchased any download products at Captain Sim Online Store or via our partners' online stores has the Order Number.

Please note, Order Number for product A does not work for product B in terms of access to Customer Support services.

Unfortunately none of the boxes has the Order Number so you technically cannot check-in to access the Captain Sim Customer Support services. For support of the box please contact publishers directly: Just Flight or Aerosoft.

8 benefits from buying download version in our Online Store:

1. Access to Captain Sim Customer Support services. We do not support boxes.

2. Updates. If development of a product is not officially discontinued the updates (service packs) are available for instant download upon release. As for the boxes, normally there are no updates\upgrades\service packs, because the boxes go through different development cycle and we cannot afford to fit the boxes into our tight Calendar of Updates.

3. Expansions. Usually all expansions (extra models, features etc) are designed for and compatible with download versions only. Some of them do not work with boxes.

4. Access. Instant availability via download.

5. No delays. Boxes are available in 6-18 months after initial download release.

6. Exclusive. Some products are available via download only.

7. Content. Some features are available via download only.

8. Flexibility. No need to buy all-in-one-for-everyone box, buy content/parts you really need, via download.

In conclusion, when you decide where to buy (whom to support), please consider the fact we are the developer. So if we run out of cash the market will get neither download nor boxed versions of our products. Hint: buy directly - support the developer. Thank you.